Terms and Conditions

Maestro Wireless Solutions endeavors to be as up front as possible about the personal information collected in our site. In an effort to maintain this stance, we provide this privacy statement.

Site Content

This site may contain links to other sites outside our control. Maestro Wireless Solutions is not responsible for the privacy practices or the content of such web sites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Maestro Wireless Solutions takes every reasonable measure possible to ensure this information does not get compromised.

Information Collected

  1. This site uses cookies to store personal data. This practice is in no way an effort to compromise privacy but instead simplifies site administration and site use by recording commonly used data.
  2. WE WILL collect the personal data that you may volunteer while using our services.
  3. WE WILL NOT disclose your personal data to other organizations.

Choice/Opt-Out

Maestro Wireless Solutions only sends email correspondence to parties that have provided their email addresses. Users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

International terms of Warranty

(Products)

Warranty:

MWS warrants all Contract Products sold to the customer for a period of fifteen (15) months from the date of delivery to The distributor or twelve (12) months from the date of installation at the end-user’s premises, whichever first expires. In the event any products received are defective or are non-conforming, the customer may return the products, within ten (10) days pursuant MWS standard Return Merchandise Authorization procedure (“RMA”).

MWS will have no responsibility under any warranties hereunder or for any damages to the Products in the event that the Products:

• are improperly handled after delivery to carrier in good order;

• are subject to extreme atmospheric conditions;

• are improperly installed or maintained;

• are used for a different purpose than intended, including but not limited to use in a configuration not recommended by MWS.

I. Generalities:

The aim of this document is to define the “Return Merchandise Authorization” procedure, hereinafter called RMA, as well as the eventual After Sales procedure hereinafter called AS.

It is the intention of MWS to give the best service possible, and to this end we require customers to follow the procedures given in this document.

Any return of product or group of product without the RMA number transmitted by MWS will be systematically refused by MWS receiving department, and will be returned to the sender at his own expenses.

II. When should a RMA request be made?

The customer can make an RMA request for returning products for the following reasons:

• The product is defective as defined within the general conditions of the product’s warranty.

• The product is to be exchanged within MWS sales general conditions context and/or after receipt of a written

agreement from the Sales Account Manager.

III. How should a request for RMA be made?

The business customer should fill in the document “Request for RMA”, and fax it to MWS. The following information must be stated:

• product(s) concerned,

• quantities, reason for return.

A complete and detailed test report would be sent by customer, in addition to the fault description sheet, in case of a defective product.

On receipt of the RMA request MWS will issue an RMA number within five (5) days, providing the reasons for the return are valid.

If the product(s) are returned for repair, the customer could contact MWS Sales Department before requesting a RMA and shipping the products back.

A complete and detailed report would be provided by the customer.

Should the customer be in default of the terms and conditions of the distribution contract, an RMA number for the product return will only be given upon the authorization of the Sales Account Manager.

IV. How should the products be shipped back to MWS?

The customer will return the product(s) in the original packing if available, should original packaging not be available, suitable packaging should be used to prevent damage during transportation.

The customer will write clearly on the product(s) or grouping carton(s) the RMA number transmitted by MWS for each return.

If the products are returned for repair, the customer will include a fault description for each product in the “RMA request form”.

V. Transportation costs:

Costs for shipping the products from the customer’s to MWS will be borne by such customer.

Costs for shipping the products from MWS to customer will be borne by MWS in the following cases:

• Exchange of products due to an error recognized by MWS in the registration or delivery of the customer’s order.

• Return of repaired product(s) within the framework of MWS general conditions of warranty for the product(s) concerned.

If there is no fault found with the product then the product will be returned to the customer at its cost.

VI. Repair of Product:

The product under warranty will be repaired/replaced free of charge by MWS as long as product is not deemed to have been made faulty by any misuse.

MWS warrants that on receipt of product from the customer, MWS will replace/repair the product within thirty (30) days. However, if for any reason independent of MWS own will, or in case of overpowering circumstances this time was exceeded, MWS won’t be liable for the damage caused.

For any out of warranty products, or products deemed not to be covered by warranty through misuse, a cost to repair quotation will be transmitted in writing to the customer. This quotation will have to be accepted and signed by customer before any repair will take place.

If a product shipped back by customer is found to have no fault, MWS will inform such customer of its finding so that the customer establishes more thorough testing procedures.

p>Maestro Wireless Solutions endeavors to be as up front as possible about the personal information collected in our site. In an effort to maintain this stance, we provide this privacy statement.

 

Site Content

This site may contain links to other sites outside our control. Maestro Wireless Solutions is not responsible for the privacy practices or the content of such web sites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Maestro Wireless Solutions takes every reasonable measure possible to ensure this information does not get compromised.

Information Collected

  1. This site uses cookies to store personal data. This practice is in no way an effort to compromise privacy but instead simplifies site administration and site use by recording commonly used data.
  2. WE WILL collect the personal data that you may volunteer while using our services.
  3. WE WILL NOT disclose your personal data to other organizations.

Choice/Opt-Out

Maestro Wireless Solutions only sends email correspondence to parties that have provided their email addresses. Users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for the information.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

International terms of Warranty

(Products)

Warranty:

MWS warrants all Contract Products sold to the customer for a period of fifteen (15) months from the date of delivery to The distributor or twelve (12) months from the date of installation at the end-user’s premises, whichever first expires. In the event any products received are defective or are non-conforming, the customer may return the products, within ten (10) days pursuant MWS standard Return Merchandise Authorization procedure (“RMA”).

MWS will have no responsibility under any warranties hereunder or for any damages to the Products in the event that the Products:

• are improperly handled after delivery to carrier in good order;

• are subject to extreme atmospheric conditions;

• are improperly installed or maintained;

• are used for a different purpose than intended, including but not limited to use in a configuration not recommended by MWS.

I. Generalities:

The aim of this document is to define the “Return Merchandise Authorization” procedure, hereinafter called RMA, as well as the eventual After Sales procedure hereinafter called AS.

It is the intention of MWS to give the best service possible, and to this end we require customers to follow the procedures given in this document.

Any return of product or group of product without the RMA number transmitted by MWS will be systematically refused by MWS receiving department, and will be returned to the sender at his own expenses.

II. When should a RMA request be made?

The customer can make an RMA request for returning products for the following reasons:

• The product is defective as defined within the general conditions of the product’s warranty.

• The product is to be exchanged within MWS sales general conditions context and/or after receipt of a written

agreement from the Sales Account Manager.

III. How should a request for RMA be made?

The business customer should fill in the document “Request for RMA”, and fax it to MWS. The following information must be stated:

• product(s) concerned,

• quantities, reason for return.

A complete and detailed test report would be sent by customer, in addition to the fault description sheet, in case of a defective product.

On receipt of the RMA request MWS will issue an RMA number within five (5) days, providing the reasons for the return are valid.

If the product(s) are returned for repair, the customer could contact MWS Sales Department before requesting a RMA and shipping the products back.

A complete and detailed report would be provided by the customer.

Should the customer be in default of the terms and conditions of the distribution contract, an RMA number for the product return will only be given upon the authorization of the Sales Account Manager.

IV. How should the products be shipped back to MWS?

The customer will return the product(s) in the original packing if available, should original packaging not be available, suitable packaging should be used to prevent damage during transportation.

The customer will write clearly on the product(s) or grouping carton(s) the RMA number transmitted by MWS for each return.

If the products are returned for repair, the customer will include a fault description for each product in the “RMA request form”.

V. Transportation costs:

Costs for shipping the products from the customer’s to MWS will be borne by such customer.

Costs for shipping the products from MWS to customer will be borne by MWS in the following cases:

• Exchange of products due to an error recognized by MWS in the registration or delivery of the customer’s order.

• Return of repaired product(s) within the framework of MWS general conditions of warranty for the product(s) concerned.

If there is no fault found with the product then the product will be returned to the customer at its cost.

VI. Repair of Product:

The product under warranty will be repaired/replaced free of charge by MWS as long as product is not deemed to have been made faulty by any misuse.

MWS warrants that on receipt of product from the customer, MWS will replace/repair the product within thirty (30) days. However, if for any reason independent of MWS own will, or in case of overpowering circumstances this time was exceeded, MWS won’t be liable for the damage caused.

For any out of warranty products, or products deemed not to be covered by warranty through misuse, a cost to repair quotation will be transmitted in writing to the customer. This quotation will have to be accepted and signed by customer before any repair will take place.

If a product shipped back by customer is found to have no fault, MWS will inform such customer of its finding so that the customer establishes more thorough testing procedures.